CARTA Launches OnDemand: First-in-the region program a step forward for transit
CARTA OnDemand launched earlier this month and provides door-to-door service for seniors and Tel-A-Ride customers traveling on the peninsula to and from the Medical District and/or WestEdge Publix. The innovative new partnership with Uber and UZURV will provide an enhanced level of service, making travel easier with direct, on-demand access to healthcare and groceries.
Full details are available at RideCARTA.com/OnDemand.
Further Details
- CARTA OnDemand will connect riders going to or from the Medical District, Monday through Friday from 9 a.m.-5 p.m.
- Trips with both UZURV and Uber cost $4 each way.
- Rides can be scheduled with as little as one-hour notice.
- CARTA OnDemand is offered in addition to the existing Tel-A-Ride services.
- Riders requiring wheelchair accessibility are required to use UZURV.
Who Can Ride?
- Seniors: All seniors 55+ can register for CARTA OnDemand
- Tel-A-Ride Customers: All CARTA Tel-A-Ride customer are eligible to use the service in the Peninsula.
- If you need to apply for Tel-A-Ride:
Need to Know
- Cost: $4 flat rate per trip, each direction.
- No Cash: Cash is not accepted for this service; a debit or credit card is required.
- Ride Hailing: Customers without smart phones can request a ride by calling the CARTA OnDemand call center powered by UZURV at (843)-592-3505. These trips will be scheduled with UZURV.
- Uber or UZURV: Seniors and Tel-A-Ride customers are able to use either Uber and/or UZURV. All Uber trips require a voucher to participate.
- Wheelchair Access: Riders requiring wheelchair accessibility must use UZURV.
- Monthly Riders: Seniors 55+ are allowed 20 trips per month to the Medical District and 10 trips to Publix. Tel-A-Ride customers have unlimited CARTA OnDemand access.
- *Note – All questions or inquires about this program must be made to CARTA at (843) 529-6284 or CARTA customer service at (843) 724-7420 or email us at publiccomment@bcdcog.com.
- Current CARTA Tel-A-Ride powered by Transdev operators and reservationist will not be able to answer questions regarding the program or schedule trips.
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